What is Aircall? (Complete Guide + 2025 Reviews)

Aircall is a fully cloud-based business telephony solution designed for sales, support, and customer relationship teams. Mainly aimed at SMEs and ETIs, it allows business calls to be managed from any device connected to the Internet, without complex hardware.

Its promise is simple: optimize customer communications, improve team productivity, and provide analytical data for better performance. In 2025, Aircall is positioned as a key player in VoIP telephony (Voice over IP), as an alternative to traditional systems.

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What is Aircall for? (Use case)

Aircall is transforming the way businesses communicate over the phone. It is a software solution that replaces fixed telephone lines with a flexible system that is integrated into your business tools.

The benefits are multiple: instant implementation, great mobility for employees and better cost control thanks to numbers available in more than 100 countries. The tool centralizes interactions, improves customer follow-up and increases team efficiency thanks toautomation.

For an SME, Aircall makes it easy to manage a professional telephone switchboard without hardware investment. A sales team will use the “Power Dialer” to automate and accelerate outbound call campaigns. One customer service in e-commerce will rely on CRM integrations to get a complete view of the customer's history on every call.

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Aircall's key features

• Interactive Voice Server (IVR): Guide your customers to the right contact person or service through a customizable voice menu. The benefit is efficient routing of incoming calls and a better customer experience.
• CTI integrations: Connect Aircall to over 100 tools like Salesforce, HubSpot, or Zendesk. This makes it possible to retrieve customer records at each call and to automatically log all interactions.
• Power Dialer: Create contact lists and let Aircall dial numbers automatically. Your sales teams save valuable time by focusing on conversations.
• Call recording and analysis: Record calls to train your teams and ensure the quality of service. Analytical dashboards offer detailed performance indicators to monitor activity.
• Shared inbox: Collaborate as a team on calls and voicemails. You can assign a call, comment on it, or tag it for optimal follow-up.
• Intelligent call routing: Define call distribution rules based on availability, skill, or other criteria to reduce wait time.

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Advantages and limitations of Aircall

✅ Benefits

• Ease of use: The interface is intuitive and allows teams to quickly get started, without requiring advanced technical skills.
• Powerful integrations: Aircall's ability to integrate natively with a hundred professional tools (CRM, Helpdesk) is a major asset for centralizing customer data.
• Flexibility and scalability: The solution adapts to business growth, whether it's adding new users or getting numbers in new countries.
• Collaborative features: The shared inbox, feedback, and call assignment facilitate teamwork and improve responsiveness.

❌ Boundaries

• Cost: The per-user rate, with a minimum of three licenses for the first plans, can be a significant budget for very small teams.
• Call quality sometimes uneven: Some users report unstable connectivity that can affect call quality, although this often depends on the internet connection.
• Optional advanced features: Modules such as advanced analytics or AI are paid “add-ons”, which can increase the final bill.

How much does Aircall cost? (Prices 2025)

Aircall offers three main pricing plans, with annual billing that offers a discount. Note that a minimum of 3 licenses is required for the Essentials and Professional plans.

• Essentials: Starting at €30 per user per month (billed annually). This plan includes basic features like IVR, call recording, unlimited incoming calls, and access to over 100 integrations.
• Professional: Starting at €50 per user per month (annual billing). It includes the entire Essentials plan, plus advanced features like Salesforce integration, Power Dialer, live call monitoring, and advanced statistics.
• Custom: This plan is on quotation only and requires a minimum of 25 licenses. It offers personalized onboarding, API access for developers, unlimited global outbound calls, and priority support.

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Our opinion on Aircall (Test & Recommendations)

After analysis, Aircall proves to be an extremely robust and efficient cloud telephony solution, particularly suited to structured sales and support teams. Its greatest strength lies in its ecosystem of integrations, which considerably streamlines business processes. The user experience is generally very positive, thanks to a clear interface and features that promote productivity.

However, its cost and the requirement of a minimum of three users can be a barrier for freelancers or very small businesses. In addition, dependence on a stable Internet connection is an essential prerequisite for ensuring optimal call quality.

We recommend Aircall to SMEs and ETIs who are looking to professionalize their call management and integrate their telephony into their CRM for 360° customer follow-up. It is the ideal tool for teams that manage a large volume of calls and need collaboration and advanced reporting.

Final grade: 4.3/5

Alternatives to Aircall

• Ringover : Often presented as a more affordable alternative, Ringover offers a multi-channel solution and is distinguished by its simplicity and unlimited call plans to numerous destinations.
• RingCentral: A more comprehensive unified communications platform that includes video and team messaging, suitable for businesses looking for an all-in-one solution.
• Dialpad: A solid alternative that relies heavily on artificial intelligence for the transcription and analysis of calls in real time, suitable for data-oriented teams.

Integrations available with Aircall

Aircall integrates with over a hundred applications to centralize your workflows. Here are the main categories:

• CRM: Salesforce, HubSpot, Pipedrive, Zoho CRM, noCRM.io.
• Helpdesk: Zendesk, Freshdesk, Intercom, Gorgias
• E-commerce: Shopify.
• Automation: Aircall can be connected to thousands of other applications via Zapier and Make, even though there is no official integration on the Zapier platform.
• API: An API is available for developers who want to create custom integrations (in Custom plans).

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How do I get started with Aircall? (Quick guide)

1. Visit the official Aircall site and choose the plan that fits your needs.
2. Take advantage of the 7-day trial period to test the features.
3. Set up your numbers, users, and business hours in just a few clicks.
4. Connect Aircall to your favorite tools (CRM, Helpdesk) to synchronize your data.
5. Download the app on desktop or mobile and start making calls.

For further integration into your project and tailor-made support, do not hesitate to contact TurnK experts.