Intégration | Migration | Automatisation

Zendesk agency in Lille

Our Zendesk experts in Lille help you centralize your communications, automate ticket management, and offer seamless omnichannel support. Reduce response times, improve customer satisfaction, and turn every interaction into a loyalty opportunity.

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Our services

No more manual tasks:
Focus on the essentials

Setting up the Zendesk platform

Customize your Zendesk environment to meet your specific needs

Omnichannel support

Offer consistent support across channels (email, phone, chat, social media).

Centralization of communications

Bring together all customer interactions (email, phone, chat, social networks) in one place.

Creating the knowledge base

Develop FAQs and help articles so your customers can find answers quickly.

Ticket automation

Set up rules and macros to automate ticket management and save time.

Data migration

Migrate your customer histories without losing valuable information.

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Voir les cas clients

We know that every business is unique

A 100% tailor-made solution

EFFECTIVELY MANAGE YOUR CUSTOMER TICKETS

Manually managing tickets with non-specialized tools like Excel can become chaotic, leading to frequent errors and complicating the prioritization of urgent requests. Zendesk simplifies this management by centralizing all customer tickets on a single platform, improving the responsiveness of your support team.

CENTRALIZE AND MONITOR YOUR CUSTOMER COMMUNICATIONS

With Zendesk, all customer communications from various channels (email, phone, chat, social networks) are centralized. This allows your support team to have a complete view of customer interactions, facilitating quick and relevant responses, while ensuring a seamless customer experience.

AUTOMATE YOUR CUSTOMER SUPPORT FOR MORE RESPONSIVENESS

Automating processes with Zendesk reduces repetitive manual tasks. By integrating Zendesk with tools like Shopify, Slack, Salesforce, you optimize your workflows and ensure effective management of customer requests. This results in a significant improvement in customer satisfaction through consistent and rapid responses across all channels.

The benefits of TurnK

TurnK is based on 100% No Code solutions.

2x cheaper

Thanks to the use of the native functionalities of the tools, there is no need to call on developers

3x faster

Launch your projects 3 times faster than with traditional development

0€ of maintenance

Eliminate dependency on developers, and become master of your tools

Our methodology

Your project delivered within 4 weeks

Framing

Understand and question your business processes from top to bottom

Analysis of your needs
List of required features
Recommendation of an architecture, tools and associated costs

Production

Set up and customize your tools according to your needs

Implementation of solutions
Migrating your data
Connect to your tools

Formation

Train your teams to make optimal use of your new environment

Provision of a dedicated expert
Training your users
Total autonomy on your new tools

Launch

Deploy and optimize your environment for successful adoption

Implementation of solutions
Migrating your data
Connect to your tools

Our customers are important for us

Photo de Blandine, chargée de communication chez La Source

Blandine Baronnet

project manager

“A caring and very competent team. We are super proud of the site we just released with them. I recommend with your eyes closed! “

Henri de Lorgeril

CEO | Avizio

“Turnk helped us build our process and I am really happy to finally be able to manage my business with KPIs.”

Photo de Adrien, Solution Manager chez Everping

Adrien RIEUTORT

Solution manager | everping

“We went from Pipedrive to HubSpot. Vincent and his teams were very responsive and transparent throughout the migration. We recommend. Thank you again and see you soon.”