What is Crisp? (Complete Guide + 2025 Reviews)

Crisp is a multi-channel messaging platform designed for businesses of all sizes, from startups to large organizations. It centralizes all conversations with your customers and prospects in one place to simplify and improve the customer relationship.

Its promise is to save you time and improve customer satisfaction by unifying support, marketing, and sales. In 2025, Crisp positioned itself as one of the most complete and accessible solutions on the market, a real French gem that generates a large part of its turnover internationally.

‍

‍

What is Crisp for? (Use case)

Crisp is an all-in-one solution that helps you manage all of your customer interactions. Whether it's via live chat on your site, email, Messenger, WhatsApp, or even by phone, it's all in one shared inbox.

Businesses mainly use it to manage their customer support, capture new leads on their website, and engage their users to retain them. For example, an SME or a e-commerce site can use Crisp to answer visitors' questions instantly, while a SaaS startup can create automated marketing campaigns to guide new users.

‍

Crisp's key features

• Shared inbox: Centralize all your communication channels (email, live chat, social networks) for collaborative and effective management of conversations.
• Live Chat and Chatbot: Integrate a chat module on your site to communicate directly with your visitors and deploy Chatbots to automate answers to frequently asked questions and qualify leads.
• Knowledge base: Create a comprehensive help center to allow your customers to find answers on their own, reducing the volume of inquiries for your team.
• Integrated CRM: Gather data from your customers and prospects to personalize interactions and have a complete view of their journey.
• Campaigns marketing : Create and send email campaigns and automated messages to engage and retain your audience in a targeted manner.
• Live translation: Communicate with your customers in their native language thanks to an instant translation system integrated into the chat.

‍

‍

Advantages and limitations of Crisp

✅ Advantages:

• Quality/price ratio: Crisp offers very competitive rates compared to competitors such as Intercom or Zendesk, making it accessible to SMEs and startups.
• All-in-one tool: It combines support, sales, and marketing features, which eliminates the need for multiple software subscriptions.
• Ease of use: Its interface is renowned for being simple to learn and pleasant to use on a daily basis.
• Constant evolution: The Crisp team regularly adds new features to improve the platform.

❌ Limits:

• Advanced features: For very large businesses with very specific needs, especially in terms of personalized reporting, Crisp may show some limitations compared to more robust solutions like Zendesk.
• Getting started: The wealth of functionalities may require some time of adaptation to be fully mastered.

How much does Crisp cost? (Prices 2025)

Crisp offers a simple and transparent pricing structure, with a flat rate per “workspace”, which makes it possible to evolve your customer support without surprise. A 14-day free trial is available, with no credit card required.

• Free: $0/month. This plan includes 2 agents, live chat, shared inbox, and mobile apps.
• Pro (renamed Essentials): The price is $95/month. It includes 10 agents, all the features of the free plan, plus chat triggers, predefined messages, and basic integrations.
• Unlimited (renamed Plus): The rate is $295/month. It includes 20 agents and unlocks advanced features like chatbot, automation, knowledge base, and marketing campaigns.
• Enterprise: This plan is on quotation only. It is designed for large businesses that need tailored functionalities, personalized support, and service level guarantees (SLAs).

‍

‍

Our opinion on Crisp (Test & Recommendations)

After analysis, Crisp proves to be an extremely powerful and versatile tool. Its interface is intuitive and centralizes all customer interactions in a very effective way. One of its greatest assets is undoubtedly its excellent value for money, which makes it accessible to a wide audience.

We particularly recommend it to VSEs, SMEs and startups, especially in e-commerce and SaaS, who are looking for a complete solution without wanting to invest considerable amounts of money. Support, sales and marketing teams will find it a great ally to gain efficiency on a daily basis.

Final grade: 4.5/5

Alternatives to Crisp

• Intercom: A very powerful but often more expensive alternative, ideal for businesses looking for very advanced customer engagement features.
• Zendesk: A very robust and scalable solution, perfect for large customer support teams who need very advanced ticket management and reports.
• Tidio: An option that focuses on live chat and chatbots, often appreciated for its simplicity and generous free plan.

Integrations available with Crisp

Crisp shines by its ability to connect to numerous third-party tools to centralize your data. You can integrate it natively with popular platforms like:

• CRM: HubSpot, Salesforce, Pipedrive, Zoho.
• CMS and e-Commerce: WordPress, Shopify, WooCommerce, Adobe Commerce, Prestashop.
• Collaboration: Slack, Trello, Jira
• Automation: Connectors like Zapier and Make (formerly Integromat) allow Crisp to be linked to thousands of other applications.
• API: A complete API is also available for custom integrations.

How do I get started with Crisp? (Quick guide)

1. Create your account: Go to the official Crisp website and sign up for the 14-day free trial.
2. Install the chat widget: Copy and paste a simple line of code on your website to activate the live chat. Plugins exist for CMS like WordPress or Shopify to facilitate installation.
3. Set up your channels: Connect your support email addresses, Facebook pages, and WhatsApp accounts to the shared inbox.
4. Invite your team: Add collaborators so they can start managing conversations.
5. Personalize the experience: Adapt chat colors to your brand and start creating predefined messages or a first chatbot scenario.

If you want to integrate Crisp into your project and benefit from tailor-made support for the automation of your processes, do not hesitate to call on our experts. Contact the TurnK team to discuss your needs.