Crisp is a multi-channel messaging platform designed for businesses of all sizes, from startups to large organizations. It centralizes all conversations with your customers and prospects in one place to simplify and improve the customer relationship.
Its promise is to save you time and improve customer satisfaction by unifying support, marketing, and sales. In 2025, Crisp positioned itself as one of the most complete and accessible solutions on the market, a real French gem that generates a large part of its turnover internationally.
Crisp is an all-in-one solution that helps you manage all of your customer interactions. Whether it's via live chat on your site, email, Messenger, WhatsApp, or even by phone, it's all in one shared inbox.
Businesses mainly use it to manage their customer support, capture new leads on their website, and engage their users to retain them. For example, an SME or a e-commerce site can use Crisp to answer visitors' questions instantly, while a SaaS startup can create automated marketing campaigns to guide new users.
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Crisp offers a simple and transparent pricing structure, with a flat rate per “workspace”, which makes it possible to evolve your customer support without surprise. A 14-day free trial is available, with no credit card required.
After analysis, Crisp proves to be an extremely powerful and versatile tool. Its interface is intuitive and centralizes all customer interactions in a very effective way. One of its greatest assets is undoubtedly its excellent value for money, which makes it accessible to a wide audience.
We particularly recommend it to VSEs, SMEs and startups, especially in e-commerce and SaaS, who are looking for a complete solution without wanting to invest considerable amounts of money. Support, sales and marketing teams will find it a great ally to gain efficiency on a daily basis.
Final grade: 4.5/5
Crisp shines by its ability to connect to numerous third-party tools to centralize your data. You can integrate it natively with popular platforms like:
If you want to integrate Crisp into your project and benefit from tailor-made support for the automation of your processes, do not hesitate to call on our experts. Contact the TurnK team to discuss your needs.
Crisp Chat is the name often given to Crisp's main feature, namely the live chat module that you can install on your website to communicate in real time with your visitors.
Yes, Crisp includes CRM (Customer Relationship Management) software that allows you to store and manage your contact information and track all the interactions you have had with them across channels.
Yes, Crisp offers a free plan that includes basic features like live chat and shared inbox for up to 2 users, which is great for entrepreneurs or very small teams.
Crisp's chatbot allows you to create automated scenarios to answer frequently asked questions, qualify leads by asking targeted questions, or even direct visitors to the right resource, 24/7.
Absolutely. Crisp offers mobile apps for iOS and Android, so you can manage customer conversations and stay responsive even when you're not at your desk.
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