Focal France

Audio solutions

Founded in 1979

230 employees

Connecting Freshdesk to the Infor LN ERP

40 h

saved in operational working time

÷2

tool licensing costs

project presentation

Focal JMlab is a French high-fidelity audio brand founded in 1979. Based in La Talaudière, the company manufactures home loudspeakers, car audio speakers, headphones and professional studio monitors.

Challenges

Two separate customer service tools in France and Canada.
Duplicate data entry between support and the Infor LN ERP, leading to errors.
Scattered after-sales requests from dealer networks.

Solutions

turnK consolidated customer service on Freshdesk, connected to the Infor LN ERP, with historical data migration.

Impact

A single instance for Europe and North America.
No more duplicate data entry.
Smoother after-sales service for dealers.

Old stack

New stack

solutions provided

Solution 01: Centralized after-sales requests from dealer networks.
Solution 02: Fewer errors caused by duplicate data entry.
Solution 03: North American and French customer service on a single platform.
Solution 04: Streamlined processes and better internal communication.