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Focal France

Focal JMLab - French brand of high-fidelity audio systems. Simplifying automation. Regrouping of two tools distributed between France and Canada.

Focal France

Audio solutions

Created in 1979

230 employees

40 hours

savings on operational work time

÷ 2

The cost of tool licenses

Presentation of the project

Focal JMLab has been a French brand of high-fidelity audio systems since 1980. Based in La Talaudière, the company manufactures home audio speakers, car speakers, headsets and professional monitoring speakers.

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Old Stack

New Stack

The solutions brought

Solution provided No. 1 : Centralization of requests from reseller networks concerning product after-sales service.
Solution provided No. 2 : Reduction of human errors associated with double entry of information.
Solution provided No. 3 : Streamlining North American and French customer service on a single platform.
Solution provided No. 4 : Streamlining processes and better internal communication.