Pharmacom

Pharmacom, distributor and integrator of the WinPharma pharmacy software in south-west France, serves around 1,300 pharmacies from Bordeaux and its branches in Toulouse, Limoges and Bayonne.

Challenges

• An in-house ERP that could no longer evolve.
• The same customer entered in several unsynchronised tools.
• Annual invoicing with many manual checks, while the company wants to move to monthly billing.
• Sales follow-up and customer service without a dedicated tool.
• Mandatory e-invoicing to prepare for.

Solutions

Following a full audit of the information system, turnK is rolling out Odoo in 9 phases, favouring standard features:

• Core and master data: multi-company, deduplicated customer and product master data, Microsoft single sign-on.
• Billing and order management: subscriptions, monthly billing, SEPA direct debits and mandates, accounting, e-invoicing.
• Customer service: helpdesk with SLAs, integrated telephony, pharmacist portal.
• Inventory, purchasing and after-sales: multi-branch inventory, serial numbers, field service.
• CRM and data: sales management, churn alerts, dashboards.

What changes

• A single customer database for every team.
• Automated monthly billing.
• Hosting controlled by Pharmacom: the code and data belong to the company.
• The gradual shutdown of the legacy ERP.

Pharmacom is getting a standard, scalable ERP that is ready for e-invoicing.