Freshworks: the suite that unifies customer service, CRM and ITSM
Discover Freshworks, the software suite that bets on simplicity
Freshworks publishes a suite of cloud tools covering customer service, sales, messaging and IT service management, with one consistent principle: powerful software that stays easy to use.
In practice, a single company can handle support tickets in Freshdesk, run its sales pipeline in Freshsales and manage internal IT requests in Freshservice, with data flowing between the products. Deployment takes weeks rather than months, and teams adopt the tools without heavy training.
Freshworks is built around four main products:
Each product works on its own or together with the others, depending on your needs.
1. Freshdesk: omnichannel customer support
The suite's flagship centralises all your customer requests; we cover it in detail on our dedicated Freshdesk page.
- Centralise email, phone, chat and social media in one inbox
- Automate ticket routing and prioritisation
- Deploy a self-service knowledge base
- Track satisfaction and resolution times with dedicated reports
2. Freshsales: a simple, effective sales CRM
Freshsales gives your sales reps a clear view of their pipeline, without unnecessary complexity.
- Track your deals in a visual pipeline, from lead to close
- Automate your outreach sequences and follow-ups
- Call and email prospects directly from the contact record
- Prioritise the most promising leads with built-in scoring
3. Freshservice: IT service management (ITSM)
Freshservice applies the customer service playbook to your employees' internal requests.
- Manage incidents, requests and changes following ITIL best practices
- Automate approval and escalation workflows
- Track your IT assets in a single inventory
- Give employees a self-service portal
4. Freshchat: real-time customer messaging
Freshchat engages your visitors and customers on the messaging channels they already use.
- Engage website visitors at the right moment with live chat
- Deploy chatbots to qualify and answer simple requests
- Unify WhatsApp, Messenger and other messaging apps in one interface
- Hand conversations to agents with full context
What about artificial intelligence?
The Freddy AI assistant runs across the whole suite: suggested replies and conversation summaries for support, scoring and insights for sales, chatbots for messaging. AI is built into the products rather than sold as a separate layer.
Planning a Freshworks project? turnK helps you pick the right products from the suite, deploys them and connects them to your IT system. Take a look at our CRM integration services or contact us: our consultants reply within 48 hours.
Les questions les plus fréquentes
Freshworks is a cloud software company offering a suite that covers customer service (Freshdesk), sales (Freshsales), IT service management (Freshservice) and messaging (Freshchat). The products share one philosophy: power combined with ease of use.
Startups, SMBs and mid-market companies that want tools up and running quickly, without a heavy deployment project. Larger organisations also adopt it, often for subsidiaries or teams looking for a simpler alternative to legacy suites.
Omnichannel ticketing and self-service with Freshdesk, CRM and sales automation with Freshsales, ITSM with Freshservice, messaging and chatbots with Freshchat, all enhanced by the Freddy AI assistant built into each product.
Each product in the suite is billed per user per month, with several editions depending on the feature level and entry-level plans for small teams. Up-to-date pricing is available on the official Freshworks website.
Yes, especially for companies that value fast deployment and ease of use. Salesforce goes deeper on customisation, while Freshworks is quicker to roll out. turnK helps you weigh the options against your processes and budget, then integrates the chosen solution.
