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SDA Expertise

SDA EXPERTISE is an accounting, business consulting and legal and contractual audit firm (auditor).

SDA Expertise

Accounting expertise

Created in 2012

6-10 employees

Intégration Zendesk

Presentation of the project

The SDA EXPERTISE firm exercises its skills in areas resolutely oriented towards advice and the optimization of company resources: fiscal optimization, social optimization, asset studies, company creation, establishment of companies, implementation of internal control procedures and management procedures and management assistance tools, assistance...

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Old Stack

New Stack

The solutions brought

Solution #1 : Definition of customer journeys for opening a request
Solution #2 : Definition of employee career paths
Solution #3 : Centralize all requests, regardless of the source (email, intranet, telephone)
Solution #4 : Prioritization of tickets, creation of statuses and resolutions