Provea

In brief: creation of a customer portal and website

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‍Provéa, a specialist in installing and maintaining professional coffee machines, wanted to modernize its digital infrastructure to meet growing customer needs and optimize operations. With TurnK's support, the company transformed its processes by centralizing intervention management, simplifying maintenance requests, and improving customer satisfaction through an intuitive platform.

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Challenges

• Multiple request channels: intervention, maintenance, and installation requests came from several sources, creating time-consuming monitoring and increasing the risk of errors and duplicates.
• Limited visibility: customers could not easily monitor requests, while technicians lacked access to intervention history and real-time information.
• Manual, redundant processes: orders and interventions required duplicate entry, particularly between Google Sheets and Distrilog.

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Solutions

• Customer portal: a dedicated portal connected to Distrilog through an API, allowing customers to submit and track requests, review quotes, and manage their machine fleet.
• Workflow automation: Make automates repetitive tasks, including customer notifications and purchase-order generation when inventory is insufficient.
• Internal process optimization: Provéa's tool architecture was redesigned, Distrilog use was streamlined, and new technician features were added to Easy Mobile.

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Impact

• 50% reduction in request-processing time through automation.
• 80% improvement in responsiveness through automatic notifications and alerts.
• Optimized user experience: customers have a simpler platform, while technicians benefit from tools supporting faster and more accurate intervention monitoring.

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This transformation enabled Provéa to better meet customer expectations while improving internal efficiency and establishing a foundation for sustainable growth.

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