Intercom: AI-powered customer service on every channel
Discover Intercom, the AI-powered customer service platform
Intercom is a customer communication platform that brings chat, email and in-app messages together for fast, personal and largely automated support.
A visitor asks a question on your website, a customer reports an issue in your app, a prospect hesitates before ordering: Intercom handles every conversation with full context. SaaS companies use it to onboard new users, e-commerce brands to engage visitors before they abandon their cart, and SMBs to deliver responsive support without growing headcount.
Intercom is built around four pillars:
Every component feeds the same base of conversations and customer data.
1. Fin AI Agent: AI that resolves routine requests
Fin understands your customers' questions and answers them automatically, drawing on your documentation.
- Automate the resolution of recurring requests, around the clock and in multiple languages
- Ground Fin's answers in your help centre and internal content
- Hand complex cases over to a human agent with the full conversation history
- Track your automated resolution rate to fine-tune your support organisation
- Discover the service here
2. Messenger: conversations wherever your customers are
Intercom's chat widget embeds into your website and mobile apps.
- Engage your visitors in real time, on web and mobile alike
- Customise the Messenger to match your brand
- Offer self-service answers before involving an agent
- Continue the conversation by email once the customer leaves your site
3. Shared inbox: every request in one place
Your teams handle all conversations in a single collaborative workspace.
- Bring chat, email and social messaging together in one interface
- Route each conversation to the right team automatically with assignment rules
- Reply with full context thanks to the complete customer history
- Monitor response times and agent performance with dedicated reports
4. Help centre and proactive messages: answer questions before they are asked
Reduce ticket volume by helping customers before they even reach out.
- Publish a self-service help centre, accessible from the Messenger
- Announce product news with targeted in-app messages
- Guide new users with product tours and checklists
- Trigger messages based on user behaviour inside your product
Planning an Intercom project? turnK deploys the platform and connects it to your CRM and the rest of your IT system. Take a look at our CRM integration services or contact us: our consultants reply within 48 hours.
Les questions les plus fréquentes
Intercom is a customer service platform that brings live chat, email, in-app messages and a help centre together in one interface. Its AI agent, Fin, automatically resolves a large share of routine requests, while teams handle the rest from a shared inbox.
Intercom is designed for SaaS companies, e-commerce brands and any business that wants responsive customer support without constantly growing the team. Startups value it for user onboarding, while larger teams use it to automate support at scale.
Fin AI Agent for automated resolution, the Messenger for real-time chat on web and mobile, the shared inbox for team collaboration, plus the help centre and proactive messages to reduce ticket volume.
Intercom is subscription-based, priced mainly per agent, with several plans depending on the feature set. Resolutions handled by the Fin AI agent are billed on usage; up-to-date pricing is available on the official Intercom website.
Yes, Intercom integrates with the main CRMs on the market, such as Salesforce and HubSpot, so support conversations enrich the customer record. turnK designs this kind of integration so your sales and support teams finally share the same data.
