Crisp: the multichannel messaging platform for customer service
Discover Crisp, the messaging platform that unifies your customer relationships
Crisp is a multichannel messaging platform that centralises all your customer conversations: chat, email, WhatsApp, Messenger, in a single inbox.
A visitor asks a question on your website, a customer writes on WhatsApp, a prospect replies to an email: everything lands in the same place and everyone on the team can see who is handling what. A French-built solution used far beyond its home market.
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Crisp is built around four functional pillars:
Support, sales and marketing share the same platform and the same data.
1. Shared inbox: all your channels in one place
No more conversations scattered across tools and personal inboxes.
- Centralise chat, email, WhatsApp, Messenger and your other channels in one interface
- Assign each conversation to the right team member
- Collaborate internally with private notes on every exchange
- Review a customer's full history before replying
2. Live chat and chatbots: answer live, automate the rest
The chat widget engages your visitors at the right moment, on your website.
- Talk live with your website visitors
- Deploy chatbots to answer frequent questions
- Qualify leads automatically before handing them to sales
- Stay reachable on the go with the mobile apps
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3. Knowledge base: let your customers help themselves
A well-built help centre takes pressure off your support team.
- Build a self-service help centre for your customers
- Suggest the right articles directly in the chat
- Cut the volume of repetitive requests for your team
- Spot the most-read articles to improve your documentation
4. CRM and campaigns: turn support into a growth lever
Conversation data feeds the commercial relationship.
- Gather your contact data in the built-in CRM
- See each customer's full journey at a glance
- Send targeted email and message campaigns
- Automate onboarding and activation for new users
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Planning a Crisp project? turnK deploys the platform and connects it to your CRM and business tools. Take a look at our CRM integration services or contact us: our consultants reply within 48 hours.
Les questions les plus fréquentes
Crisp is a multichannel messaging platform for customer relationships. It centralises live chat, email, WhatsApp, Messenger and other channels in a shared inbox, complemented by chatbots, a knowledge base and a built-in CRM.
Crisp is aimed at startups, e-commerce sites and SMBs that want to run support, sales and marketing from a single tool. Its ease of use makes it a good fit for teams just getting started with customer messaging.
A multichannel shared inbox, live chat with chatbots to automate answers and qualify leads, a self-service knowledge base, a built-in CRM and automated message campaigns.
Crisp offers a free tier to get started, then subscriptions billed per workspace rather than per agent, which keeps costs predictable as the team grows. Up-to-date pricing is available on the official website.
Yes, for SMBs and startups looking for a complete solution that is simpler and more affordable than the big market platforms. turnK helps you compare the options and connect the chosen tool to your CRM and your data.
