Aircall: the cloud phone system integrated with your CRM
Discover Aircall, the business phone system in the cloud
Aircall is a cloud telephony solution that brings your calls directly into your CRM and business tools, with no dedicated hardware.
Your teams make and take calls from their computer or mobile. A customer calls? Their record pops up on screen with the full history. A sales rep powers through outbound campaigns while the manager tracks call volumes and waiting times in real time.
Aircall is built around four pillars:
From the phone system itself to performance monitoring, everything runs from a single app.
1. Cloud phone system: up and running in minutes
Replace landlines with a flexible system, with nothing to install.
- Create local or international numbers in more than 100 countries
- Guide callers with a customisable interactive voice response (IVR) menu
- Route calls by business hours, teams and skills
- Add or remove users as your organisation evolves
2. Sales productivity: more calls, better prepared
Give your sales teams tools built for phone prospecting.
- Run outbound campaigns back to back with the Power Dialer
- Dial any number in one click from your browser or CRM
- Tag and comment every call to keep follow-up clean
- Transfer a call to a colleague along with the full context
3. CRM and helpdesk integrations: every call in context
This is Aircall's greatest strength: telephony blends into your existing tools.
- Connect Aircall to Salesforce, HubSpot or Zendesk, among 100+ integrations
- Surface the customer record the moment the phone rings
- Log calls, notes and recordings automatically in your CRM
- Create tickets and follow-up tasks straight from a call
4. Analytics and coaching: teams guided by data
Measure phone performance like any other channel.
- Track call volumes, waiting times and answer rates in real time
- Listen in on live calls to train new team members
- Analyse performance by team, number or time slot
- Save time with AI-generated call transcriptions and summaries
Planning an Aircall project? turnK deploys your cloud telephony and connects it to your CRM so every call is tracked and put to work. Take a look at our CRM integration services or contact us: our consultants reply within 48 hours.
Les questions les plus fréquentes
Aircall is a fully cloud-based business phone system. Your teams make and take calls from a computer or mobile, with international numbers, IVR menus, call recordings and analytics, all integrated with your business tools.
Aircall mainly targets SMBs and mid-market companies whose sales, support or customer-facing teams spend a lot of time on the phone. It replaces the traditional switchboard with no hardware and no special technical skills.
Phone numbers in more than 100 countries, IVR menus, call routing, the Power Dialer for outbound campaigns, over 100 CRM and helpdesk integrations, real-time analytics and AI-powered call transcriptions.
Aircall is billed per user per month, with several editions depending on the features included and a monthly or annual commitment. Up-to-date pricing is available on the official Aircall website.
Yes, that is its main strength: Aircall offers native integrations with Salesforce, HubSpot, Pipedrive, Zendesk and many others. turnK configures screen pop-ups and automatic call logging so your CRM remains the single source of truth.
