Zoho: the all-in-one CRM suite to run your business
Discover Zoho, the suite that centralises sales, marketing and operations
Zoho is a software suite that brings together dozens of interconnected applications to run your whole business on a single platform.
A prospect enters the CRM, receives your marketing campaigns, becomes a customer, opens a support ticket and gets their invoice: every step happens in the same ecosystem, with no re-entry or file exports. It is the alternative to a stack of disconnected tools, at a controlled cost.
Zoho is built around four flagship applications:
Each one works on its own or in synergy with the others, notably through the full Zoho One suite.
1. Zoho CRM: your sales engine
The suite's flagship product manages your entire sales cycle.
- Track leads, contacts and deals in customisable pipelines
- Automate your sales team's repetitive tasks
- Forecast your results with projections and dashboards
- Communicate by email, phone and social media straight from the customer record
- Discover the service here
2. Marketing: campaigns that feed your pipeline
Your marketing runs directly on your CRM data.
- Build email campaigns and automated nurturing scenarios
- Segment your contacts using your CRM data
- Capture leads through forms, landing pages and social media
- Analyse each campaign's performance to adjust your actions
- Discover the service here
3. Zoho Desk: organised customer support
Your customers' requests are centralised and handled methodically.
- Centralise customer requests in an omnichannel ticketing system
- Automate ticket assignment and prioritisation
- Offer self-service with a knowledge base
- Measure satisfaction and your teams' resolution times
- Discover the service here
4. Zoho Books: finance connected to your sales
Quotes, invoices and cash flow stay aligned with your sales activity.
- Issue quotes and invoices linked to your CRM deals
- Track expenses and cash flow in real time
- Automate payment reminders
- Reconcile bank transactions without manual entry
- Discover the service here
What about artificial intelligence?
Zia, Zoho's AI assistant, is present across the suite: lead scoring, best-time-to-contact suggestions, anomaly detection in your data and writing assistance. The AI works on your CRM data, exactly where it is most useful.
Planning a Zoho project? turnK configures your CRM, connects the suite's applications and trains your teams. Take a look at our CRM integration services or contact us: our consultants reply within 48 hours.
Les questions les plus fréquentes
Zoho is a software suite of dozens of interconnected applications: CRM, marketing, customer support, finance, HR and collaboration. Together they let you run a business end to end on a single platform.
Freelancers, SMBs and mid-market companies that want to centralise their operations without stacking subscriptions. Its modularity lets you start with Zoho CRM alone, then add marketing, support or invoicing as needs grow, up to the full Zoho One suite.
Sales management with Zoho CRM (pipelines, automations, forecasting), emailing and nurturing with the marketing tools, customer support with Zoho Desk, invoicing and accounting with Zoho Books, all enhanced by Zia, the built-in AI assistant.
Zoho is billed by subscription, per user per month, with several editions per application and an all-in-one option through Zoho One. Up-to-date pricing is available on the official Zoho website.
Yes, especially for SMBs and mid-market companies looking for broad functional coverage on a controlled budget. The right choice depends on your processes, data volume and existing ecosystem; turnK helps you compare and deploy the best fit.
