Focal

Multimedia

Founded in 1979

251 employees

30 000

tickets migrés

7500€

d’économisés chaque année grâce à la nouvelle interconnexion entre Freshdesk et InforLN

40h

de temps gagné par mois à éviter la recopie d'information pour le traitement des demandes SAV

Presentation of the project

Since 1979, Focal has been designing and manufacturing loudspeakers for the home, speakers and amplifiers for cars, monitoring speakers for recording studios, and more recently, headphones. Located in Saint-Étienne, France, the brand is positioned as a world leader in its field thanks to its constant technologies and innovations.

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Old Stack

New Stack

The solutions brought

Solution provided No. 1 : Centralization of requests from reseller networks concerning product after-sales service.
Solution provided No. 2 : Reduction of human errors associated with double entry of information.
Solution provided No. 3 : Streamlining North American and French customer service on a single platform.
Solution provided No. 4 : Streamlining processes and better internal communication.

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Leur avis compte
pour nous

"Je tiens à remercier toutes les équipes. Vous avez su nous accompagner à notre objectif tout au long de ce premier projet de digitalisation de notre service."

Nicolas Bruel

Amélioration Continue / Service Client - Focal

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